Refund policy

At Ramesto, we provide digital software licenses along with installation and activation support. Because our products are delivered electronically, our refund policy is designed to be transparent, fair, and easy to understand.

By placing an order on our website, you agree to the terms outlined below.

Digital Products

All products sold on Ramesto are digital software licenses and related services. Orders are delivered electronically by email after payment verification.

Refund Eligibility

A refund may be provided in the following situations:

  • The order was not delivered within the advertised delivery timeframe.
  • The license provided is invalid, defective, or cannot be activated, and we are unable to provide a working replacement.
  • An incorrect product was delivered due to an error on our part.
  • The order was duplicated due to a payment processing error.

Customers must contact our support team within 7 days of purchase to request assistance.

Non-Refundable Situations

Refunds are generally not available in the following cases:

  • The product has been successfully delivered and is functioning as described.
  • The software is incompatible with the customer's computer or operating system as listed on the product page.
  • The customer changes their mind after delivery.
  • Installation or activation instructions were not followed.
  • Problems are caused by third-party software, hardware issues, malware, or modifications made to the customer's system.
  • The customer purchases the wrong product after completing the order.

Replacement Policy

If a license is found to be invalid or defective, we will first attempt to resolve the issue by providing technical assistance.

If the problem cannot be resolved, we may issue a replacement license at no additional cost.

Customer Support

Our goal is to resolve every issue quickly and fairly.

Before requesting a payment dispute or chargeback, we encourage customers to contact our support team so we can investigate and resolve the problem as quickly as possible.

How to Request a Refund

To request a refund or report an issue, please include:

  • Your order number
  • The email address used during checkout
  • A description of the issue
  • Any screenshots or error messages (if applicable)

Support Email: support@ramesto.com

Policy Updates

Ramesto reserves the right to update this Refund Policy at any time. Any changes will apply only to future purchases and will be published on this page.